Privacy Policy

📋 Introduction

StaxxLogix ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our medical lien management platform and related services (collectively, the "Services").

📥 Information We Collect

We collect information in several ways:

Information You Provide Directly

• Account Information: Name, email address, phone number, job title, and organization details when you create an account
• Client Data: Information about clients, including names, contact information, dates of service, and case-related details necessary for lien management
• Communications: Records of correspondence when you contact us for support or inquiries
• Payment Information: Billing details processed through secure third-party payment processors

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Log Data: Access times, error logs, and system activity for security and troubleshooting purposes

⚙️ How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our lien management services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Communication: To send service-related notices, updates, security alerts, and administrative messages
• Security: To detect, prevent, and address fraud, unauthorized access, and other illegal activities
• Compliance: To comply with legal obligations, including HIPAA requirements and court orders
• Analytics: To analyze usage patterns and improve our Services
• Legal Protection: To establish, exercise, or defend legal claims and protect our rights and interests

🤝 Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our Services, subject to confidentiality obligations
• Business Partners: With law firms, healthcare providers, and other entities as necessary to facilitate lien management services you have authorized
• Legal Requirements: When required by law, subpoena, court order, or government request
• Protection of Rights: To protect the rights, property, or safety of LegalLogix, our users, or others
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• With Consent: With your explicit consent for purposes not covered by this Policy

🛡️ Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Multi-factor authentication options
• Regular security assessments and penetration testing
• Access controls and role-based permissions
• Audit logging and monitoring
• Employee training on data protection and security practices

📁 Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

• Duration of your account and use of our Services
• Legal, regulatory, and compliance obligations
• Statute of limitations for potential legal claims
• Business operational requirements

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

✅ Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We may require verification of your identity before processing requests. Note that certain requests may be subject to exceptions under applicable law.

🍪 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic platform functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how users interact with our Services

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

👶 Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

📝 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Policy on our website with a new "Last Updated" date
• Sending email notification to registered users for significant changes
• Displaying a prominent notice within the platform

Your continued use of our Services after any changes indicates your acceptance of the updated Policy.

📞 Contact Us